Revenue Protection Manager

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job:

To lead a team of revenue protection employees and drive the South Western Railways revenue protection strategy, with a view to reduce revenue loss from fraud and ticketless travel.

Your main responsibilities will be:

• Direct leadership of a team of employees and all associated managerial responsibilities.
• Maximise efficiency through implementation of the strategy to enhance bottom line delivery.
• Minimise the loss of revenue due to fraud and ticketless travel
• Deliver the annual Revenue budget (payroll and non-payroll)
• Carry out stages of the formalised Company processes, i.e. Disciplinary, Poor Performance and Attendance Procedures
• Be conversant with relevant company standards and policy, ensuring compliance to: the Revenue Protection Handbook; Security Code of Practice; Cash Regulations and Personal Safety Handbook
• Undertake additional duties as required by your Line Manager

You'll need:

• Relevant experience of working in a revenue protection, enforcement, or criminal justice role
• Experience of supervising or leading a team of people
• A good knowledge of the rail industry, including working with trade unions.
• Ability to gain and hold competency as an authorised collector pursuant to the Railways (Penalty Fares) Act 2018.
• Knowledge of relevant laws and legal procedures (Railway Bylaws, Regulation of the Railways Act, Police and Criminal Evidence Act)
• Ability to gain and hold competency as a Station Incident Officer and carry out on-call commitments.

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Working pattern:

Working an average of 37 hours per week across an average of 5 days. 

Generally office hours (0900-1700), but with flexibility to meet the needs of the business. Includes on-call commitment.

This role will cover the SWR network. 

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/