Rail Operator 2 (GPR)

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job:

To provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, kept well informed and that all areas are kept clean and well presented.

Your main responsibilities will be:

• As a Rail Operator 2 Supervisor GPR, you will provide cover for a variety of shifts as and when required. This can include covering shifts at other local stations when needed.  
• Ensure your personal safety and that of others, including that of visitors and contractors, at all times
• Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Employee Handbook, other regulations and Instructions, Group Standards and Legislation, undertaking periodic re-examination of competency.
• Provide a safe, courteous and helpful service at all times.
• Provide a safe, clean and well presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
• Undertake emergency procedures and implement evacuation procedures when required.
• Carry out duties as directed by Duty Station Manager.
• Ensure the safe and punctual dispatch of trains and ensure that performance records are maintained. Identify and report to your Station Manager incidents of delays to services.
• Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
• Maintain security of the station premises during your booked time of attendance.
• Act impartially in accordance with RSP/TSA requirements when serving customers.
• Carry out Winter Precautions as per Local Instructions.
• Additional tasks as specified by the local manager and Station Supervisor. 

As a minimum, you will need to have:

• Able to travel to your location of work within 60 minutes, for all shift times.
• Good general education
• Strong customer focus
• Good interpersonal skills
• Team leadership ability
• Resilience 
• Supervisory experience is desirable
• Able to distinguish colours with normal colour vision

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Working pattern:

You will be working an average of 37 hours across 5 days per week.

As this is a GPR position - you could be required to work early, lates or nights on any day of the week.

Working across the Metro Region with shifts starting as early as 0530 and finishing as late as 2400. Some nights may be required to be worked in line with business needs, with shift times 2230 to 0630 or 2130 to 0645. Sundays may be required to be worked in accordance with business needs.

Sunday turns start as early as 0600 and finish as late as 0015

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/