Prosecutions Admin Clerk

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

• Do you have a passion for admin tasks?
• Do you like resolving customer queries?
• Do you have excellent attention to detail?
• If so, this could be the role for you!

Working in a small team as a Prosecutions Administration Clerk, you will promptly and efficiently deal with customer queries and carry out the administrative tasks and processes related to Penalty Fare Notices, Unpaid Fares Notices and Prosecution Reports.

Your main responsibilities will be:

• Supporting customer queries relating to prosecutions cases through promptly answering telephone calls and emails.
• Producing and processing paperwork, penalty fares, unpaid fares notices, prosecutions settlements as directed by the Prosecutions and Fraud Manager or nominated deputy.
• Collate relevant documentation and maintain relevant systems related to prosecutions cases as required.
• Facilitate payments on a daily basis, ensuring all monies are taken and accounted for appropriately and in line with the SWR cash regulations.
• Ensure all information and paperwork is collated/stored and recorded/stored in line with GDPR.
• Escalate complex cases to a Prosecutions Case Officer for further enquiry.
• Undertake any specific tasks as directed by the Prosecutions and Fraud Manager or nominated deputy.

As a minimum, you will need to have:

• Strong administrative background.
• Excellent communication skills both written and verbal.
• Excellent attention to detail.
• Confident in conflict resolution.
• Adaptable and flexible in line with business needs.
• Able to use initiative and work well individually and as part of a team.
• Proficient in Microsoft Office.
• Willingness to learn new systems.
• Previous experience of using CRM databases would be advantageous.
• An understanding of ticketing, restrictions, and validities would be desirable but not essential.

About the location

Overline House is conveniently situated overlooking Southampton Central Station and is easily accessible by public transport. The station is very local to West Quay, a hub for retailers and restaurants, and provides an excellent link between London, Coastal areas and the Isle of Wight.

Working pattern

Working an average of 37 hours per week over 5 days 

Monday to Friday, earliest start time 0800, latest finish time 1800.

Weekend working possible, depending on workload and at the request of manager.

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• • Free duty and leisure travel on SWR services for employees
  • Free leisure travel for spouse/partner and dependants (criteria dependent)
  • 75% discount on many other train operating companies
  • Full training and support with development
  • Large range of exclusive retail offers
  • Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/