Knowledge and Information Analyst

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

The Knowledge and Information Analyst will assist the Senior KI Manager in developing, socializing and implementing data governance across SWR, aiding the business to utilize their data whilst maintaining compliance. This position will involve liaising directly with stakeholders and requires that you establish and manage expectations within the business with the support of the Senior KI Manager. Travel across SWR offices may occasionally be necessary but is not a key part of this role. Other key activities include documentation skills, including use of tools such as MS Visio, explaining best practice and guidance to the business and capturing information from business colleagues to enable documentation to be generated, or recommendations formulated. The role will require the post holder to be self-motivated. The role will require the post holder to support and improve data governance and KIM processes enabling the business to realize more value from SWR data whilst ensuring data security and data privacy compliance is maintained.

Your main responsibilities will be:

• Work collaboratively under the guidance and direction of the Senior KI Manager to deliver the following tasks and artefacts based on the agreed priorities.
  • Data Modelling – produce and maintain data models for new and existing systems, to the agreedstandard
  • Data Flow Diagrams - produce and maintain data models for new and existing systems, to theagreed standard
  • Understanding Application use – document the main purpose for the system, key functions of the system, to the agreed standard
  • Understanding business criticality – in conjunction with the business, IT security, ServiceCatalogue owner to document the business criticality of the system, to the agreed standard
  • Understanding safety criticality - in conjunction with the business, IT security, Service Catalogue owner to document the business criticality of the system, to the agreed standard
  • Draft guidance on use of MS Teams, SharePoint, OneDrive, Outlook and data sharing platforms (Box, Google Drive, etc.) · Work with the Service desk to support creating Knowledge articles related to KIM and Data.
• Work with Data Owners, Data Stewards and business SMEs to elicit the information required to produce all artefacts.
• Understand and be able to signpost to and articulate the agreed Data Governance Framework to colleagues.
• Ensure the Senior KI Manager is informed of all activities related to workload and if necessary, escalate risks and issues to the Senior KI Manager for support or resolution.
• Be adaptable to changing priorities and indicate where changes in priorities will impact on planned deliverables.
• Be confident in challenging the Senior KI Manager, Data Owners, and Data Stewards in an appropriate way to ensure the information collected is timely, accurate and relevant.
• Work effectively with the IT Team and with colleagues in other areas such as the DCO, data analytics professionals and the business to complete tasks

You'll need to be:

• A passion for Knowledge and Information (best practice and governance)
• Experience in a similar role and/or a willingness to learn
• Proven experience working with knowledge management technologies and/or processes
• Excellent organisational skills
• Excellent colleague-facing skills
• Ability to work well under pressure and meet deadlines
• Ability to demonstrate a high degree of flexibility when dealing with ambiguity
• Ability to manage sensitive and confidential information
• Self-motived and able to take responsibility
• Excellent prioritisation and time management skills
• Excellent problem-solving skills
• Can show initiative and demonstrate a proactive approach to daily tasks

Desirable 

• Experience of M365 (Teams, Outlook, SharePoint, OneDrive, Copilot) and cloud-based dataenvironments
• Experience in information and knowledge management processes
• Experience of GDPR, FOI requests, retention policies etc.
• Understanding of Data Loss Prevention
• Use of tools such as Microsoft Visio in producing data flow diagrams and data models
• Familiarity with working in a structured IT governance environment
• A minimum of 2 years' experience working in a complex IT / knowledge and information environment.

This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required

from time to time. There is a requirement for the post holder to recognise this and adopt a flexible approach to work. Job descriptions will be reviewed regularly and where necessary revised in accordance with organisational needs. Any major changes will be discussed with the post holder.

About the location

South Western Railways HQ is based on the 4th Floor at South Bank Central, a stone's throw from the River Thames and a 10 minute walk from our busiest station, Waterloo. It is local to many well-known attractions, restaurants and retail facilities and is easily accessible by public transport. 

Working pattern

Working an average of 37 hours over 5 days.

Monday - Friday, office hours

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/