Commercial Equipment Support - On Train Service

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

The Purpose of this role is to support the local teams with the delivery of revenue inspection and commercial equipment to local traincrew, including some data analysis and localised training on how to use equipment. 

Your main responsibilities will be:

• Ensure your personal safety and that of others at all times.
• Comply with the Rules as defined in the South Western Railway Personal Safety Handbook
• Comply with the Rules as defined in the South Western Railway Personal Cash Regulations and Security Code of Practice.
• To maintain their business knowledge by completing all Company learning site courses in a timely manner.
• Ensure the RID devices are faulted are replaced in a timely manner
• To oversee RID and Commercial equipment sign out sheets –  retention and analysis of usage
• To support and promote the use of Body Worn Video Cameras
• Ensure the BWVC devices are faulted are replaced in a timely manner
• To carry out training on commercial equipment and body worn video cameras. 
• To carry out ticket clipping analysis and compile reports into revenue collection from various sources as specified from time to time. 
• To manage Solano reporting statistics – ensure data is up to date and non-usage is reported to Depot Managers
• To look at data around Commercial Equipment use including RID to provide insights and report into use and non-use. 
• To undertake additional projects and task as required by the On Train team

You'll need to be:

• Resilience and the ability to cope in a pressured environment
• Good communication skills
• High level of customer focus
• Good level of numeracy
• IT skills
• Ability to work under pressure and to tight deadlines

About the location

London Waterloo train station, situated in the heart of the UK's capital, opened in 1848 and is currently Britain's largest and busiest station. Within walking distance of Waterloo is the London Eye, Westminster Bridge, BFI IMAX, the South Bank and The Old Vic theatre, as well as great connections to all London attractions. It is easily accessible by public transport and is home to a large mix of national brands and restaurants.

Working pattern

Working an average of 37 hours per week over 5 days

Monday - Friday

Please note - Base location is to be confirmed (subject to accommodation )

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/