OPS Support Clerk

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

We are looking for an enthusiastic, organised and self-motivated Operational Support Clerk to provide clerical and administrative support to our Drivers function across two depot locations in the Fratton/Guildford area.

This is a varied and fast-paced role that requires excellent interpersonal and communication skills. The successful candidate will work closely with drivers on a one-to-one basis, while also liaising with the wider Drivers team and other key stakeholders across the business.

Your main duties will include:

• Producing regular reports accurately and on time
• Dealing with internal and external customers in a professional manner
• Ordering stores and processing invoices
• Taking minutes when required
• Carrying out general administrative duties
• Managing the depot's delay attribution process
• Supporting operational requirements across two depot locations

As a minimum, you will need:

• The ability to work well under pressure
• Sound IT skills, including Microsoft Word, Excel and Office
• Strong organisational and methodical working skills
• Excellent attention to detail
• A self-motivated and proactive approach
• A customer-focused attitude
• Good communication and interpersonal skills

This is an excellent opportunity for someone who enjoys working in a busy operational environment and takes pride in providing reliable, accurate and professional administrative support. Please note that an assessment tasks will form part of the selection process.

Working pattern

Working an average of 37 hours per week over 5 days 

Monday- Friday 

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity