Ops Support Clerk

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

We require an enthusiastic and organised individual to provide clerical support to the Portsmouth Lines Team. 

The successful candidate will require good interpersonal and communication skills, as this role will require you to deal with staff on a one-to-one basis as well as liaising with the whole of the Guard function. 

Your main responsibilities will be:

• Production of regular reports.
• Dealing with internal and external customers.
• Ordering of stores.
• Minute taking as required along with general administrative duties

You'll need to be:

• The ability to work under pressure is a distinct requirement of this role.
• Sound knowledge of IT systems including Word, Excel and Outlook.
• Must be highly organised and methodical.
• Must have good attention to detail and be self-motivated.
• Must be customer focussed and willing to work as part of a small team.
• Experience in the following systems would be advantageous. Worldline, Bugle, Citrix and Trust. 

Applicants who require a visa, must have at least 6-months remaining at the time of their appointment.

Working pattern

Average of 37 hours per week, Monday to Friday with occasional Saturday when needed.

Standard office hours with flexibility to work outside of these should business needs require.

Please note: The location for the role is Portsmouth Lines (but primarily based at Fratton)

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/