Operations Support Clerk

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job:

We require an enthusiastic and organised individual to provide clerical support to the Drivers in the Salisbury area.

The successful candidate will require good interpersonal and communication skills, as this role will require you to deal with staff on a one-to-one basis as well as liaising with the whole of the Drivers function and other stakeholders in the business.

Your main responsibilities will be:

• Production of regular reports
• Dealing with internal and external customers
• Ordering of stores and invoicing
• Minute taking as required along with general administrative duties
• Managing the depot's delay attribution

As a minimum, you will need to have:

• The ability to work under pressure is a distinct requirement of this role
• Sound knowledge of IT systems including Word, Excel and Office
• Must be highly organised and methodical
• Must have good attention to detail and be self-motivated
• Must be customer focussed and willing to work as part of a small team

About the location

Salisbury Depot is home to South Western Railway's award winning Class 15X diesel fleet. The engineering team at the depot are responsible for all aspects of maintenance and repair of the trains, this includes; engines, transmissions, electrical control equipment, HVAC and the passenger environment amongst many other systems.

Serving the West of England, the SWR Class 15X are the long-standing reliability and performance leaders in their field across the UK due to the hard working team at Salisbury depot. Knowledge, pride and accountability among everyone at Salisbury helps make it a great environment to work, thrive and deliver the best possible journeys for our customers.  

Working pattern

Average of 37 hours per week, Monday to Friday standard office hours with flexibility to work outside of these should business needs require.

The Reward:

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employee
• Free leisure travel for spouse/partner and dependants (criteria dependant)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/