Customer Ambassador CO3 RDR

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

As a Customer Ambassador RDR, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You're knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile

Your responsibilities will include, but are not limited to:

• You will lead a team of Customer Ambassadors in delivering excellent customer service and assistance
• Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
• Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
• Using several types of technology as well as performing routine maintenance to ticket vending machines.

You'll need to be:

• • Organised, proactive and able to efficiently prioritise tasks.
  • Able to cope with repetitive tasks under pressure.
  • A great communicator that enjoys working with people.
  • Confident and happy to approach and talk to new people.
  • Passionate about doing the right thing – nothing is too much trouble.

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

As a Customer Ambassador CO3 RDR, you will cover a variety of shifts at different stations and cannot rely on public transport to get to / from work and will require your own mode of motorised transport. 

Working pattern

Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

You will work an average of 37 hours per week across 5 days out of 7. There will be a mixture of early and late shifts, including weekends and Bank Holidays. As this is an RDR role, you will be covering rest days in the roster.

Shifts information:

Earliest start 05:35

Latest finish 20:55

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.  We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity